Faulty Items

All Items are inspected by us before being shipped or delivered to customers to ensure they are in excellent condition. In the unlikely event that the item is deemed faulty, please contact us at your earliest convenience but no later than 3 days of receiving your order.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. If a replacement isn’t available you are entitled to a full refund including shipping costs.